Our Commitment to Your Safety 

More than ever, the health and well-being of our guests is a top priority. We have implemented an enhanced cleaning protocol—a rigorous set of cleaning standards developed with leading health and hospitality experts for the times of COVID-19 and beyond. Enhanced cleaning means going beyond your basic clean to sanitize an entire space. This includes a thorough cleaning process to cover every room in the home. It includes vigorously disinfecting any and all surfaces with disinfectants that are approved by local regulatory agencies to attack dirt, germs, and viruses. Enjoy the privacy of a home away from home, away from large crowds and high turnovers. Your health and safety is our commitment. 

 

Liability 

HH Equities, LLC, will not assume any liability for personal or property loss, damage or injury during guests' occupancy of the villa. Guests are responsible for the villa during occupancy, must lock windows and doors securely when not on the premises, and must exercise due care in securing all personal property. HH Equities, LLC reserves the right to refuse service or rentals to anyone at their discretion. As part of these booking conditions, you as Guest are undertaking to indemnify the owners and agents of the Villa against any claim for liability for loss of personal property or belongings, personal injury or death or any claim whatsoever resulting from your residence of the Villa or use of the Villa facilities. 

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Payment Policy 

Once you reserve the villa, a deposit of 50% of the villa rental rate is due within 7 days of booking to confirm. Failure to

make this payment subjects your reservation to automatic cancellation without notice to you. The balance due of rent, local tax, and damage deposit must be paid in full at least 60 days prior to your arrival. 

 

Cancellation Policy 

All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made in writing by email. For cancellations received 60 days prior to the arrival date, 100% of your deposit is refunded. For cancellations received within 60 days of the arrival date, or a reservation scheduled for the Christmas/New Year Holiday period, 100% of the deposit or rental (whichever has been received) is forfeited. Refunds due to last-minute reductions in the total headcount originally booked will only be considered on an individual basis when requested within 60 days of your arrival.

 

Travel Insurance 

For peace of mind, we recommend travel and trip cancellation insurance. 

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Damage Deposits 

Damage deposits are fully refundable within 7 days of guests' departure, provided there is no damage, breakage, missing items, no additional cleaning, long distance calls charged to the villa telephone and no other outstanding charges. You, as the guest, agree to take all reasonable steps to ensure that your guests or families adhere to the rules and regulations affecting the villa. Rearranging the furniture or removing any items from the villa is strictly prohibited. 

 

Arrival 

We will need to know your arrival information (airline, flight number, arrival time, departure time, departure flight number) at least two weeks prior to your arrival on the island. While en route, it is required that you notify us if your flight is delayed or canceled for any reason, so we can notify your villa specialists. Failure to contact us may result in a $50 penalty. Penalties will be deducted from your damage deposit. It's very important that you follow the arrival instructions provided to you prior to your trip.

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Villa Transportation 

Transportation to the airport or ferry dock upon your departure is NOT provided or included unless stated above. When choosing a hire car, be sure to rent a vehicle large enough for your entire party plus your luggage. 

 

Check-in and Check-out Times 

Your villa check-in and check-out times will be no earlier than 3:00 pm (check-in) and 11:00 am (check-out). It may be possible to arrange an early check-in or late check-out, of which we'd be happy to try and accommodate you. Guests who do not request a late check-out in advance will be charged a $250 penalty fee for not checking out on time. 

 

Capacity of Villa 

The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay $300 per person, per day for all excess persons immediately, or shall vacate the villa without refund. 

 

Hurricane Season 

In the unlikely event of a hurricane (hurricane season is between 1 June to 30 November), the island villa manager will contact you and advise. We do not allow any guest to remain at the villa during a hurricane as the villa will be shuttered and utilities turned off. We recommend trip cancellation insurance to cover your expenses. 

 

Pets 

Pets of any kind are NOT allowed in or on the villa’s premises. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the guest's rent and deposit will be forfeited. 

 

Cleaning 

The villa will be thoroughly cleaned prior to your arrival and the rental rate includes daily maid service (except for Sunday). This includes changing of the bed linens as needed and cleaning the kitchen and bathrooms. This maid service does not include personal services such as cooking, personal laundry, babysitting, etc. If the maids and other staff have done a good job, a tip is always appreciated. 

 

Amenities 

The villa is privately owned. Standard amenities in the villa include a plentiful supply of bed linens, bath towels, blender, coffee maker and toaster. All normal utilities are included in your rental price. 

 

Security 

Guests are responsible for the security of the villa during occupancy. You must keep all windows and doors securely locked when not on the premises. You must observe all cautions explained by your local contact. Guests are responsible for keys. There is a $100 charge for each set of lost keys. Be sure to follow instructions precisely on where to leave your villa keys when you depart. 

 

Complaints & Maintenance 

In case of a maintenance problem, the guests shall notify their island property manager who will strive to repair the problem as soon as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, water, pool filtration systems, air conditioning, television or cable service, appliances, etc. It is the guest's obligation to report any problems or damage to the villa immediately. 

 

House Parties, Making of Videos or Movies & Functions 

The villa owners wish to maintain a family atmosphere for the quiet enjoyment of guests. We rent to family groups and responsible adults only! Absolutely no house parties. The making of videos or movies of functions such as weddings is not allowed without advance written permission from HH Equites, LLC. Guests shall be respectfully quiet and peaceful, so as not to disturb other residents in the immediate area. 

 

Drugs & Hazardous Materials 

Guest shall not use or permit to be brought into the villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb, or property. 

 

Substitution 

Should a villa be sold, be out of order or deemed substandard prior to your arrival, HH Equities, LLC reserves the right to substitute comparable or better accommodations without liability. If comparable accommodations are not available, guests may receive a complete refund of the rental. 

 

Disclaimer 

HH Equities, LLC is not responsible for inadvertent errors in the information on the website. All rates and villa details are subject to change without prior notice.